Shipping Information

WE ARE NOW MAKING CHRISTMAS ORDERS! FIRST COME FIRST SERVED! IT TAKES US ADDITIONAL TIME TO MAKE AND SHIP DURING THIS SEASON SO PLEASE ORDER NOW TO AVOID DISAPPOINTMENT!


Now Shipping to Canada as well

ALL Sales directly benefit the Sanctuary Animals here!!





 

CARRIERS

Rates shown include insurance. We do not charge a handling fee nor add any hidden 'service fees'. Average shipping weight is 4 to 7 pounds per Gnome (11 pounds for Herbert) including packing material.

 

ZIP CODES

Unsure you have the correct US Zip Code? Click HERE to confirm your Zip Code is correct before placing your order.

 

PAYMENTS

6.5% Sales Tax will be added for customers from South Dakota only. Payment: We accept Visa, Mastercard, Amex or Paypal through the website, or by mail. Orders paid by credit card will be charged at the time they are received - Not at the time or after they ship. For Mail-In Orders: We also accept Money Orders, Bank Checks, Cashiers Checks, and Personal Checks (Note: Personal Checks WILL incur an additional 10-Business-Day Processing Delay for your order - Money Orders are highly recommended). Please make checks and money orders payable to 'The Kimmel Company'. Sorry, No C.O.D. orders can be accepted.

Mailing Address: Kimmel Gnomes 1324 Shephard Street Sturgis, South Dakota 57785-1820 USA
This is the mailing address (ONLY) for Kimmel Gnomes. The workshop is situated elsewhere and NOT open to visitors.

 

THIRD PARTY BILLING

We cannot bill the shipping charges to your own Fed-Ex, UPS, Airborne, etc., account. Corporate Policies covering the rural area we are located in do not allow for 3rd party billing of shipping charges.

 

GIFT WRAPPING

Sorry, Gift Wrapping is NOT available.

 

ORDER CONFIRMATION

Most online customers are e-mailed an order confirmation. If you do NOT receive this please check you're Spam Folder. Also true of Tracking Information, which will be sent After you're Gnome ships.

 

SHIPMENT METHODS

Our ONLY offered shipping methods for the United States & Canada are by Ground for the Lower-48 States and Proviences.  

 

RUSH ORDERS

Effective 08/08/2005: Due to the hand-crafted and labor intensive nature of our products, we can NO longer accept requests for Overnight Air, Next-Day Air, etc. delivery, NOR can 'Shipment Deadlines' ("must have by a certain date.....") be accepted. Please do NOT ask - such requests will have to now be refused.

 

ORDER PROCESSING

Most of our orders usually ship within 14 to 21 business days after being placed (plus shipping). We require this time to actually physically make the gnomes by hand (one by one), as we do NOT import and sell the ready-made plastic gnomes that are found elsewhere. Please Allow even MORE time for items currently ON Sale and during Holiday periods!!

 

DELIVERY TIMES

Shipments are sent by the most expedient and efficient means possible, with an expected Estimated Time of Arrival of 3 to 7 business days (for Lower 48 States) and 5-10 days for Canada from the date of shipment (Note: Please make sure the shipping address you submit IS correct - Incorrect addresses will delay receipt of your order).

 

PROCESSING/DELIVERY NOTES

Please allow for additional time during Holiday periods. Please also note: "Business Days" refers to Weekdays, Monday through Friday - Weekends (Saturday & Sunday) and Holidays are NOT business days.

 

SHIPMENTS TO ALASKA. HAWAII, U.S. TERRITORIES, MILITARY ADDRESSES, CANADA, AND ALL OTHER FOREIGN COUNTIRES

We ship ONLY to the LOWER 48 United States of America & Canada. Sorry, we CANNOT accept ANY orders to Hawaii, Alaska, APO/FPO AE-AP-AA Military Addresses, nor to U.S. Territories located outside the Continental United States. We do NOT ship to any other Foreign Destinations besides Canada, NO exceptions.

 

SHIPMENTS TO SCHOOLS AND UNIVERSITIES

To Those Shipping to Schools, Colleges & Universities: Simply entering the institution's name and department unfortunately is insufficient - Carriers will NOT deliver unless we have an exact street address and room / suite number. Most institutions have a standardized mailing address to receive shipments - if you need to ship to your place of learning please use that address.

 

SHIPPING ADDRESSES

Shipping Addresses MUST be correct and complete! Carriers charge us a Service Charge for every incomplete and incorrect address they receive. Floor / Apartment / Suite (etc.) numbers MUST be included with the Shipping Address! If package is returned to us as a result of Customer's incorrect / incomplete shipping address, Customer will be held responsible for Re-Shipping costs!

 

SHIPPING RATES

Rates effective as of 11/30/2016
USA Domestic (Lower 48 States) Shipping Rates: (Rates shown are for shipping to Each address)

 

1 item: $16.95

2 items: 22.95

3 items: 27.95

4 items: 32.95

5 items: 35.95

6 items: 40.95

Each additional item: add $6.00

 

 

Rates effective as of 05/02/2017
Shipping Rates to Canada: (Rates shown are for shipping to Each address)

 

1 item: $53.90

2 items: 63.90

3 items: 69.90

4 items: 79.90

5 items: 89.90

6 items: 99.90

Each additional item: add $10.00

 

Canadian Customers Please Note: You are solely responsible for any and all Import Fees that may or may not be incurred as a result of ordering from a Foreign Country. We have no idea as to how to advise as to how much these fees may be. We have NO control over this what so ever, but again we are not responsible for this possible additional expenditure ~ strictly the Customer IS. Thank you.



All 'Large' gnomes will incur an additional $5.00 ($10 Canada) Oversize (Carrier Dimensional Audits) Charge, Extra-Large Gnomes $20 ($40 Canada). Due to the fact we are shipping pottery we use a lot more packaging materials than normal. Thus, our shipping charges are a bit higher.



Please note due to the age, size and fragility of a lot of the Antique Gnomes, many will incur additional shipping charges. This to allow for additional packaging and Carrier Dimensional Charges. Thank you, Customer Service.

  

ADDRESS CORRECTIONS

Please make certain your shipping address is absolutely correct before placing your order. Your order will be shipped from Kimmel Gnomes to the address as the customer has written. However this is no guarantee the shipping address is correct! Carriers charge us a FEE for every incorrect address received - this fee will be in turn passed along to the customer! Packages returned or lost due to incorrect shipping addresses will be the liability of the customer.

 

GIFT SHOPPERS

NOTICE TO 'LAST MINUTE SHOPPERS': Our ONLY shipping method is by Ground (Lower 48 States & Canada), which has been on average arriving within 3 to 7 (5-10 days Canada) business days after being shipped, with additional time expected during holiday periods. We do NOT offer an alternative shipping method due to the HIGH costs involved. Overnight runs an additional $100-$150 or more, or 2nd Day an additional $75-$100 or more! We strongly advise shopping ahead of time for that upcoming birthday, anniversary, or holiday gift!

 

HOLIDAY SHOPPERS

Holiday Shoppers Please Note: December 1st is the LAST recommended day to order for Christmas Delivery within the U.S.!

 

SECURITY

"MAIL ORDER FRAUD IS A FELONY". Your ISP address is recorded. Unauthorized "fraudulent" credit card charges are immediately forwarded to the proper authorities.

 

EXCHANGES

If you purchased or received our gnomes as a gift, they may be returned postage-paid & insured for exchange, ONLY if done so within 30 days of receipt, and the gnome is undamaged. Return postage is NON-refundable and payment for shipping charges for the exchanged gnome MUST be included with the gnome you are returning. IN ADDITION ALL RETURNED MDSE WILL INCUR A 15% RESTOCKING FEE ~ NO EXCEPTIONS. Failure to include the exchanged gnome shipping charges WILL delay the exchange!

 

RETURNS

Your satisfaction as a Kimmel Gnomes customer is of paramount importance to us! Returns: We offer a 30 Day Money Back Guarantee on all our Gnomes (original shipping charges / return postage non-refundable) if not completely delighted with your purchase. IN ADDITION ALL RETURNED MERCHANDISE WILL INCUR A 15% RESTOCKING FEE ~ NO EXCEPTIONS. Merchandise must be returned in the same condition as it was received. Products MUST be returned within 30 days of receipt. NO returns will be accepted without prior authorization! All returns MUST include a copy of your invoice and explanation as to why it is being returned. Any returns not meeting the aforementioned criteria will be returned to the sender at the sender's expense! ALL Unauthorized Charge-Backs WILL be Disputed! You must contact Customer Service FIRST to return Merchandise!

 

DAMAGE CLAIMS

If your merchandise is received damaged, you must contact our Customer Service department immediately ~ Do NOT contact Carrier directly! Please retain all damaged items and wait to receive further instructions from us. ALL Damage Claims MUST be made within 24 Hours of Receipt, NO exceptions.

SPECIFIC DELIVERY TIMES
Our Gnomes are made to order, meaning that as we receive your order each piece is hand crafted, hand decorated and then fired in our kiln. This process normally takes two to three weeks plus shipping. As we get closer to the holiday season you will be looking at a 3 to 5 week turn around time. In addition please allow for more processing time for items currently on Sale!!!



 Made In The USA



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